LeoTel Software Systems Limited | Interactive Questionnaire

LeoTel Interactive Questionnaire

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What do you manufacture?

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	Yes	No	Don't Know	Not Relevant
Q1 Do you currently use embedded software to enhance your products or services?
Q2 Are you able to update or upgrade your products easily to provide ongoing functionality to your customers?
Q3 Does your product require some sort of quality control and certification?
Q4 Do you use regular product enhancements to stay in touch with customers?
Q5 Are you satisfied with the level of confidence testing performed on new product releases?
Q6 Do you consider your business technology to be providing you with a competitive edge?
Q7 Do you have enough time to review your competitor's products and services?
Q8 Do you have a team of service engineers working in the field?
Q9 Do you sell your products outside of the UK?
Q10 Do you employ an in-house software development team?
Q11 Do you feel there is value in learning from the experiences of differing industries and markets?
Q12 Could (additional) mobility and wireless connectivity enhance the functionality, performance and/or serviceability of your products?
Q13 Have you identified some form of recurring revenue model for your business?
Q14 Do you outsource non-core services such as product consulting, third party testing and technical authoring?
Q15 Are you currently aware of modifications or enhancements that could be made to your products or services, but simply do not have the time or resource to implement?
Q16 Are you satisfied with the level of creative input you receive from colleagues and other departments?
Q17 Do you have enough time to keep abreast of leading technology relative to your industry?
Q18 Do you feel that your after-sales support costs are higher than they need to be?
Q19 Do you feel that support costs could be introduced by introducing better remote diagnostics?
Q20 In your opinion could improved customer training significantly reduce support costs?

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