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LeoTel Interactive Questionnaire

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Please answer all questions.
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Q1
Do you currently use embedded software to enhance your products or services?
Q2
Are you able to update or upgrade your products easily to provide ongoing functionality to your customers?
Q3
Does your product require some sort of quality control and certification?
Q4
Do you use regular product enhancements to stay in touch with customers?
Q5
Are you satisfied with the level of confidence testing performed on new product releases?
Q6
Do you consider your business technology to be providing you with a competitive edge?
Q7
Do you have enough time to review your competitor's products and services?
Q8
Do you have a team of service engineers working in the field?
Q9
Do you sell your products outside of the UK?
Q10
Do you employ an in-house software development team?
Q11
Do you feel there is value in learning from the experiences of differing industries and markets?
Q12
Could (additional) mobility and wireless connectivity enhance the functionality, performance and/or serviceability of your products?
Q13
Have you identified some form of recurring revenue model for your business?
Q14
Do you outsource non-core services such as product consulting, third party testing and technical authoring?
Q15
Are you currently aware of modifications or enhancements that could be made to your products or services, but simply do not have the time or resource to implement?
Q16
Are you satisfied with the level of creative input you receive from colleagues and other departments?
Q17
Do you have enough time to keep abreast of leading technology relative to your industry?
Q18
Do you feel that your after-sales support costs are higher than they need to be?
Q19
Do you feel that support costs could be introduced by introducing better remote diagnostics?
Q20
In your opinion could improved customer training significantly reduce support costs?
 
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